FAQ & Site Info
Terms of ServiceTERMS & CONDITIONS FOR GOLDEN RETRIEVER OUTDOOR GEAR ITEMS:
• PAYMENT - All paypal payments must be received immediately after purchase unless otherwise specified in the listing or if special buying arrangements have been previously made. Please allow up to 7 working days for clearance of cheques from date of receipt. We do not accept International Money Orders or Checks. Cash is sent at your own risk and must be previously arranged with us, we are not responsible for payments lost or stolen in the mail, we recommend you purchase tracking and insurance.
• POSTAGE - Postal charges are clearly shown within the auction listing. Please bear in mind that our postal charges include all postage costs, packaging and handling. If you bid, you are deemed to have accepted the shipping charges quoted.
International shipping may be subject to import duties or other taxes.
• DISPATCH TIMES - We normally dispatch your order within 24 hours (Mon-Fri Only). Once your order has been sent we will contact you by email. Your goods will be shipped from Rancho Cucamonga, Ca. 91730 and normally take 7-10 days but please allow up to 28 days for delivery in case of postal delays.
• 100% 7 DAY MONEY BACK GUARANTEE - All returns or exchanges must be made within 7 days of the shipping date indicated on your sales receipt. After 7 days your order will be assumed satisfactory and claims of shipment errors or requests for returns or exchanges will not be accepted. Boots may be returned/exchanged provided that the item(s) are returned in clean, sellable condition with all tags intact, subject to the discretion of The Shirt Shack. All returns will be refunded less the shipping cost. All exchanges will incur a return shipping fee.
• DAMAGE/DEFECT CLAIM - Contact us immediately for an RA for claims of damage or defects. Receiving an RA does not Guarantee a refund it simply acknowledges a damage or defect was claimed, All items will be fully tested and inspected against the claimed defect and all final decisions are subject to the discretion of Golden Retriever Outdoor Gear and/or The Shirt Shack.
• 6 MONTH MANUFACTURER WARRANTY - All New boots come with a 6 month warranty from the manufacturer. Contact Us After Purchase or when you feel you need to file a warranty claim for further instructions.